We are here to help.

Support

Visit our helpdesk or press the purple button at the bottom right to get in contact with us. Our virtual assistant will direct you to the correct colleague. We aim to reply to you within 24 hours.

To the helpdesk

Business inquiries

Do you have a business request? We would like to get in touch with you. Mail us at sales@homewizard.com and we will get back to you as soon as possible.

HomeWizard B.V.
Keyserswey 79, 2201 CX Noordwijk, The Netherlands
KvK: 53733983 BTW: NL850995188B01

Frequently asked questions

I have not received my order. What do I do?

Is the status of your order on ‘received’, but you haven’t received anything yet? Please wait for another 3 days. Sometimes the status is updated too early from PostNL. Please contact us if you still have not received anything after 5 working days. You open the chat by clicking on the purple icon at the bottom right.

I have problems connecting the device to the app, what can I do?

Sometimes it is possible that the connection to Wi-Fi is disturbed. Read our tips in this article on how to resolve this.

My device is Offline, what can i do?

Go to Settings > Meters > ”Your meter” > Options ••• > Reconfigure Wi-Fi and reconfigure your Wi-Fi settings.

How to add an Energy device in the app

Go to Settings > Add new meter > ‘Your device’ > Begin setup. Click here for the full explanation.

Has your question not been answered?

We have an extensive help desk where all questions are answered. Is the solution not there for you? Then contact us by opening the chat by clicking on the purple icon at the bottom right of your screen.

To the helpdesk